FAQs

1. What is your return policy?

We want you to be 100% satisfied with your GoodGriflan purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery.  

Any items used or not in the original condition will be subject to a 15% restocking fee. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

Because we are a small business, we are not able to cover the return shipping cost or provide prepaid shipping labels.

*Final Stock and Warehouse Sale items are not eligible for returns. If you need to exchange for a different size, we will do our best to accommodate if we have other sizes in stock.

2. How do I return or exchange an item?

To return or exchange an item please Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to:

Griflan
Attn: Returns/Exchanges
520 Richards Rd.
Wayne, PA 19087

Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.

3. Where do you ship to?

At this time we only ship within the U.S.

4. Where do you ship from?

All products are shipped by us from our warehouse in Downingtown, PA, USA.

5. How long does shipping take? What shipping methods do you use?

All orders are shipped via FedEx or USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within the USA):

Standard Shipping (FedEx Ground, USPS First Class, or Priority Mail): 5-10 business days
Express Shipping (FedEx Express or USPS Express Mail): 2-3 business days